PRIVACY POLICY

1. Information We Collect

We may collect the following categories of information:

• Personal Information: Name, email address, and phone number you provide when requesting an estimate or contacting us.
• Project Information: Property or project location, project type, estimate requests, appointment information, service requests, and any uploaded project photos where applicable.
• Communication Preferences: Consent records, including any opt-in consent to receive text messages, and your preferred method of contact.
• Payment Information: Where applicable to our business operations, we may collect or process payment information. We do not store full payment card details on our website.
• Device & Browser Information: IP address, browser type, operating system, and website usage data collected automatically through cookies and similar technologies.
• Website Analytics: Aggregated, non-identifying data about how visitors use our website.

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide requested flooring estimates.
• Schedule appointments and communicate about your project.
• Provide customer support and project-related communications.
• Send service-related text messages where you have provided explicit opt-in consent.
• Improve our website, services, and customer experience.
• Comply with applicable legal obligations.

4. Information Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information in limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who perform services on our behalf (such as messaging, analytics, or customer relationship management), only as necessary to provide those services and subject to confidentiality obligations.
• Legal Compliance: We may disclose information when required by law, court order, or to protect our rights, property, or safety.
• Business Transfers: In the event of a merger, acquisition, or asset sale, information may be transferred as part of that transaction, subject to the protections described in this policy.

5. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

6. Cookies & Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and understand how visitors use our site. You can set your browser to refuse cookies, but some features of the website may not function properly without them.

7. Your Rights & Choices

You have certain rights regarding your personal information, including:

• The right to request access to or a copy of your personal information.
• The right to request correction of inaccurate information.
• The right to request deletion of your personal information.
• The right to opt out of receiving marketing or SMS communications at any time by replying STOP or contacting us directly.

To exercise any of these rights, please contact us using the information in the Contact Us section below.

8. Third-Party Links

Our website may contain links to third-party websites or services, such as Facebook, Google, and review platforms. Joe's Epoxy Floors & More LLC is not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will be posted on this page with a revised effective date. We encourage you to review this policy periodically.